Certification and Training

At 911 Restoration of Akron-Canton, we take great pride in our team of highly skilled specialists who have achieved IICRC certification, showcasing their excellence in the cleaning and restoration industry. Our dedicated professionals stationed in various locations, including Akron, Canton, and the surrounding areas, consistently demonstrate their exceptional knowledge and proficiency in restoring textile materials. When you choose our certified restoration experts, you can rest assured that we are fully equipped to provide you with a Fresh Start today!

Our Certified Specialists Hold IICRC Certification

Here at 911 Restoration of Akron-Canton, our seasoned experts undergo an extensive and rigorous training program that covers every aspect of the cleaning and restoration process. We leave no stone unturned in preparing our team to tackle any challenges they may encounter. Moreover, our specialists must successfully pass a comprehensive examination that assesses their knowledge and skills. This stringent process ensures that our professionals possess the utmost competence when it comes to caring for your property. You can place your trust in our expertise, knowing that we consistently deliver exceptional results.

We fully understand the gravity of water damage as a serious concern. We recognize that most disasters involve some form of water damage, which can lead to extensive harm in various ways. That’s precisely why we specialize in offering comprehensive disaster restoration services. Our commitment is evident in the extensive training and certification we provide to all our field employees in the realm of water damage cleanup and restoration.

We know that facing water damage can be an incredibly stressful and daunting experience for all parties involved. This is why our dedicated team is here to offer guidance and support. You can count on us to be by your side during this challenging period, providing the expertise and care you rightfully deserve.

Our services are available 24/7 to assist you with any water damage emergency you may encounter. We will work diligently and efficiently to restore your home or business to its normal state as swiftly as possible. Don’t hesitate to give us a call today to get started.

Employee Certification Training Program

We extend the opportunity to our employees to participate in our voluntary and self-paced Employee Certification Training program. This specialized program is meticulously designed to equip our 911 Restoration Franchise employees with the essential skills and knowledge required to deliver exceptional service to our valued customers. Upon successfully completing the course materials and examination, our employees receive certification, highlighting their expertise in the field.

Since the program is voluntary, the duration taken by each individual may vary, allowing our employees to learn at their own pace. The comprehensive modules covered in the training program include Crew Training, Fire Restoration, Water Restoration, and Carpet & Upholstery Cleaning. Through this training, our team members are fully prepared to tackle a wide range of restoration challenges, ensuring the highest level of service quality for our customers.

Modules covered include:

• Crew Training
• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning

Franchise Training Program

The cornerstone of the 911 Restoration training program is an intensive 7-day virtual course led by our company’s foremost experts. This course serves as a vital platform for new franchise owners, equipping them with the knowledge and skills essential for thriving in the restoration industry.

Throughout the course, participants delve into an array of essential topics critical for success in this field. They receive invaluable insights, guidance, and practical know-how from our experienced experts, who bring their extensive industry knowledge to the virtual classroom. By actively participating in this rigorous training program, new franchise owners attain a profound understanding of the key aspects and best practices necessary to excel in the restoration industry.

We remain unwavering in our commitment to furnish our franchise owners with a solid foundation through this comprehensive 7-day training course, ensuring they are thoroughly prepared and empowered to achieve success in their restoration endeavors.

The course primarily caters to new franchise owners and covers a wide spectrum of restoration topics, including:

• Water Damage Restoration
• Sewage Backup Cleanup
• Mold Remediation and Removal
• Fire and Smoke Damage Restoration
• Disaster Restoration
• Sanitization and Cleaning Services
• Commercial Restoration Services
• Crime Scene Cleanup / Biohazard Cleanup
• Construction Services
• Board Up Services

e-Learning Resources

All our franchisees gain access to a web-based training program. Through this online training initiative, our franchisees have the opportunity to enhance their knowledge and stay updated on industry advancements. They can access video presentations and support materials that enable them, as well as their office staff, to stay current with industry standards and maintain the professional quality that you can always expect from 911 Restoration.

We firmly believe that investing in ongoing training and education is pivotal to delivering exceptional service to our customers. By equipping our franchisees with the latest industry insights and best practices, we ensure that they remain at the forefront of the restoration field, poised to provide you with top-notch service and expertise.